Please register your product within 14 days from the date of purchase and hold on to your original receipt, as we must authenticate your Lorion iron was purchased from an authorized dealer.
How to get a new Lorion iron: In an unlikely event your item becomes damaged, stopped working properly, or is defective:
- Make sure your iron is registered. (To register your iron, please click here).
- Ship your iron to us at the address provided when you complete the “Request Exchange Under Warranty Form”. Please use a traceable method (such as UPS or insured mail) and ship in a sturdy, cardboard box.
- A shipping fee based on the price list below is needed to cover US shipping and handling based on the model you have . You’ll have the opportunity to pay online (preferred) when you fill the request form or you can send a money order made out to ThermaGem LLC with your product.
- Once your iron is received by us, it will be inspected by our Warranty Department. If we determine that your warranty claim is the result of a manufacturer’s defect caused within normal use**, we will replace* your diamond flat iron or clipless curling tron and ship a new one back to you.
Please note the Shipping & Handling amounts for each model:
- 1.25” Flat Iron & 1” Professional Flat Iron: $24.99
- ¾” Clipless Curling Iron, 1” Clipless Curling Iron, 1.25” Clipless Curling Iron: $24.99
*Shipping rates are for the continental US only. International shipping rates may vary. Please contact us BEFORE shipping your iron to us.
Please click the buttons above to get the “request for exchange form.” Once it’s completed, you’ll get our returns/exchanges address and more details.
If you have any other questions, feel free to email us at: firstname.lastname@example.org. Our office hours are: Monday – Thursday 10am – 5pm and Friday 10am – 4pm EST
**If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you.
*If your flat iron or clipless iron qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored.