We are sorry you are experiencing difficulties with your iron. If you products were purchased at an authorized retailer, our lifetime warranty will cover any item, which is defective, broken or which has stopped working properly. Please fill out the form below and submit a payment to cover shipping and handling of the exchange.
Once your iron is received by us, it will be inspected by our Warranty Department. If we determine that your claim is the result of a manufacturer’s defect caused within normal use**, we will replace* your diamond flat iron or clipless curling iron and ship a new one back to you.
Upon submitting the form you will get an email confirmation along with instructions and the address to return your item. A PDF document will be also attached to the email, please print the attached document and send it with your item.
If you have any other questions, feel free to email us at: firstname.lastname@example.org. Our office hours are: Monday – Thursday 10am – 5pm and Friday 10am – 4pm EST.
*If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you.
**If your flat iron or clipless iron qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored.